Last updated: [September 01, 2026]

At Miks & Matt’s, every product is custom-made to order. Because each order is created specifically for you, please allow time for production before your order is shipped.

Processing & Production Time

All Miks & Matt’s products are custom-made to order.

Please allow 5–7 business days for production and processing before your order ships.

Production and processing time is separate from shipping transit time.

Please note: Choosing expedited shipping does not shorten the 5–7 business day production period. Expedited shipping only affects the delivery time after your order has been completed and shipped.

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Domestic Shipping

Domestic shipping rates and delivery options are based on the destination and order details.

The following shipping categories apply:

Shipping rates and available options will be displayed at checkout where applicable.

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International Shipping

We offer international shipping to eligible destinations.

International shipping rates vary by destination. Standard international shipping rates are intended for regular consumer orders.

International Shipping Rates

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International Delivery Estimates

International delivery times vary depending on the destination, customs processing, and the carrier handling the shipment.

The following estimates apply after your order has been produced and shipped:

These delivery estimates are provided as a guide only and are not guaranteed.

Please remember that international delivery time begins after the 5–7 business day production and processing period.

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Customs Duties, Taxes & Import Fees

International customers are responsible for any customs-related charges imposed by their destination country.

These may include:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Handling fees
• Other government-imposed charges

Unless specifically stated at checkout, these charges are not included in the product price or shipping charge.

Miks & Matt’s does not control or determine customs fees. If you would like to estimate potential charges before placing your order, we recommend checking with your country's customs authority.

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Customs Delays

International shipments may be held by customs for inspection, assessment, or processing.

Customs clearance times are determined by the destination country and are outside the control of Miks & Matt’s.

A package being held or processed by customs is not considered lost.

Because customs processing times can vary, we cannot guarantee delivery by a specific date for international orders.

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Tracking

International orders will include tracking whenever tracking service is available for the destination.

Once your order ships, you will receive a shipping confirmation containing your tracking information.

Please note that international tracking may update less frequently than domestic tracking.

Tracking may also become limited once your package is transferred to your country's local postal or delivery service.

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Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

• Full recipient name
• Street address
• Apartment, suite, or unit number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Telephone number, when required

Miks & Matt’s is not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may be required before the package can be shipped again.

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Refused or Unclaimed International Packages

Customers are responsible for accepting delivery and paying any applicable customs duties, VAT, import taxes, and other destination-country fees.

If an international package is refused, abandoned, or left unclaimed because the customer does not wish to pay applicable customs fees or accept the shipment:

• Original shipping charges will not be refunded.
• Custom and personalized products remain subject to our No Return / No Exchange Policy.
• If an eligible returned package is requested to be shipped again, the customer is responsible for the new shipping charge.

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Lost International Packages

If tracking indicates that your package may have been lost during transit, please contact Miks & Matt’s so we can review the shipment and initiate a carrier inquiry when appropriate.

International carrier investigations may take additional time.

A package will not be considered lost while it is still showing active movement, awaiting customs clearance, or otherwise being processed by the carrier.

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Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check:

• Around your delivery location
• With household members
• With neighbors
• With your building or property management
• With your local postal service or delivery carrier

Miks & Matt’s is not responsible for packages confirmed as delivered by the shipping carrier to the shipping address provided with the order.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to an error by Miks & Matt’s, please contact us and provide:

• Your order number
• Clear photos of the product
• Photos showing the damage or issue
• Photos of the packaging
• A photo of the shipping label

Please retain all original packaging until the issue has been reviewed.

Once reviewed, we will determine the appropriate resolution.

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Large, Heavy & Bulk Orders

The standard international shipping rates listed above are intended for standard consumer orders.

Orders containing unusually large quantities, heavy products, oversized merchandise, or bulk purchases may require a customized shipping quote.

If the shipping cost is substantially higher than the standard rate collected at checkout, Miks & Matt’s reserves the right to contact you regarding additional shipping charges before fulfilling the order.

We will never charge an additional amount without informing you first.

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International Shipping Acknowledgment

By placing an international order with Miks & Matt’s, you acknowledge and agree that:

• Your custom order requires 5–7 business days for production and processing before shipment.
• Shipping transit time begins after production is complete.
• International delivery dates are estimates and cannot be guaranteed.
• Customs processing may cause additional delays.
• You are responsible for applicable customs duties, VAT, import taxes, brokerage fees, and other destination-country charges.
• You are responsible for providing a complete and accurate shipping address.
• Custom and personalized products are non-returnable and non-exchangeable, except where otherwise provided in our Return and Refund Policy.
• Shipping fees and customs-related charges are non-refundable.
• Large, heavy, oversized, or bulk orders may require additional shipping charges.
• Miks & Matt’s is not responsible for delays caused by customs authorities, international carriers, weather, government restrictions, or other circumstances outside our control.