Refund policy

Last updated: [September 1, 2026]

At Miks & Matt’s, our products are custom-made and personalized specifically for each customer. Because each item is created especially for you, we have a limited return and exchange policy.

Custom & Personalized Products

All custom and personalized product sales are final.

We do not accept returns or exchanges on custom or personalized products.

This applies because each product is made specifically according to the customer's selections and personalization details.

Before Placing Your Order

Please carefully review all details before completing your purchase, including:

Names
Spelling
Wording
Dates
Sizes
Colors
Design selections
Personalization details
Any images or artwork you provide

Customers are responsible for ensuring that the information submitted with their order is accurate.

Miks & Matt’s is not responsible for errors resulting from incorrect information provided by the customer.

Damaged, Defective, or Incorrect Products

We want you to receive your order exactly as intended.

If your order arrives damaged, defective, or incorrectly produced due to an error by Miks & Matt’s, please contact us so we can review the issue.

Please provide:

Your order number
Clear photos of the product
Photos showing the damage or issue
Photos of the packaging
A photo of the shipping label

Please retain all original packaging until the issue has been reviewed.

Once we have reviewed the information, we will determine the appropriate resolution.

Customer Personalization Errors

Because custom products are made according to the information submitted by the customer, we cannot accept returns or exchanges for errors such as:

Incorrect spelling submitted by the customer
Incorrect names or dates
Incorrect color or design selection
Incorrect size selection
Incorrect personalization details
Low-quality images or artwork supplied by the customer

Please carefully review your order before submitting it.

Color & Appearance Variations

Colors may appear slightly different depending on your device, monitor, screen settings, lighting, or other display conditions.

Minor variations in color, placement, sizing, or appearance may occur during the custom production process and are not necessarily considered defects.

Customer-Supplied Images & Artwork

If you provide photographs, artwork, logos, or other images for customization, the final printed result may vary depending on the quality and resolution of the original file.

Miks & Matt’s is not responsible for print-quality limitations resulting from low-resolution, poor-quality, or otherwise unsuitable images supplied by the customer.

Refunds

Because our products are custom-made and personalized, refunds are generally not available for custom or personalized products.

If an item is determined to be damaged, defective, or incorrectly produced due to an error by Miks & Matt’s, we will review the issue and determine the appropriate resolution.

Where a refund is approved, the applicable refund will be handled according to the circumstances of the order.

International Orders

For international orders, shipping-related charges and destination-country fees are non-refundable.

This may include:

International shipping charges
Customs duties
VAT
Import taxes
Brokerage fees
Handling fees
Other destination-country charges

Customers are responsible for applicable customs and import charges.

Please refer to our Shipping Policy for additional information about international shipments, customs, delivery delays, and refused or unclaimed packages.

Refused or Unclaimed Packages

If an international package is refused, abandoned, or left unclaimed because the customer does not wish to pay applicable customs fees or accept the shipment:

Original shipping charges will not be refunded.
Custom and personalized merchandise remains subject to this No Return / No Exchange Policy.
If an eligible returned package is requested to be shipped again, the customer will be responsible for the new shipping charge.

Exchanges

We do not accept exchanges for custom or personalized products.

An exception may apply when a product is determined to be damaged, defective, or incorrectly produced due to an error by Miks & Matt’s.

Final Sale Acknowledgment

By placing an order with Miks & Matt’s, you acknowledge that:

Custom and personalized products are made specifically for you.
Custom and personalized products are non-returnable and non-exchangeable.
You are responsible for reviewing your personalization and order details before purchase.
Miks & Matt’s may request photographs and other information when reviewing a damaged, defective, or incorrect order.
Shipping charges and customs-related fees for international orders are non-refundable.
Exceptions may apply when an item arrives damaged, defective, or was incorrectly produced due to an error by Miks & Matt’s.